Getting Started

From invite to your first AI-answered ticket, step by step.

How to add a ticket bot to your Discord server

Connect your server, grant the right permissions, and see the bot come online.

Connecting your first knowledge source

Point OnyxBot at your docs, website, or files so every answer is grounded in them.

What OnyxBot stores, and for how long

Exactly what OnyxBot keeps, what it never touches, how long it holds it, and how to delete it.

Running OnyxBot without a ticket system

There is no on/off switch. How to run the AI on its own, and how to stop offering tickets.

How to create a Discord ticket panel

Build a panel with categories and post it so members can open tickets.

Configuring custom instructions

Shape the tone, persona, and boundaries of every AI answer.

Configuring the response footer

Customize or remove the footer OnyxBot appends to AI answers.

How to switch from another Discord ticket bot

What transfers, what does not, and the safe order to swap ticket bots.

Still stuck?

Ask in our Discord. OnyxBot answers there first, so you can watch it work before you install it.

Not running OnyxBot yet?

The free plan includes the full ticket system and AI answering, with $1 of AI usage every month. No credit card.