The ticket system switch

Tickets are on by default: they are the product. Nothing appears in your server until you publish a panel, so being "on" costs nothing; it just means you are one step (publishing a panel) away from a working support desk.

The master switch

Tickets, then Panels has the master switch at the top. Turn it off to run Onyx as a pure channel-answering AI, for example if you already run another ticket bot. Off means panels stop working and /ticket commands go quiet; your existing transcripts stay viewable in the dashboard.

What the ticket system gives you

The Inbox receives tickets live, with full transcripts.
The /ticket staff commands (close, claim, priority, and more).
Panels and categories, editable and publishable from the dashboard.

Living alongside another ticket bot

Onyx's ticket module and its AI answering are independent: run AI-only, tickets-only, or both. Flipping the switch either way never loses data.

Free plan limits

The Free plan includes the complete ticket lifecycle with 1 panel, 3 categories, and 30 days of transcript history. Pro removes all three limits.