The AI support desk for Discord
OnyxBot is the AI Discord ticket bot that answers first, briefs your staff on the rest, and gets smarter with every ticket it closes.
Free plan included · No credit card required
Just built a new PC. How do I move my license over without losing my settings?
Deactivate the key under Licenses in your account panel, then activate it on the new machine. Your settings sync automatically once you sign in.
Measured across live OnyxBot servers, August 2026.
Tickets used to wait for humans. Onyx answers the moment they open, closes what it can, and hands your staff a briefing for the rest. Every resolution becomes knowledge, so next month it closes more than this one.
How the AI Discord ticket bot works
The front line
Answered before your staff even see it.
In tickets and in channels, Onyx replies instantly from your docs and everything your server has already solved. Members confirm the fix with one tap.
- +0s
- Member asks
- +3s
- Onyx answers from your docs
- +8s
- Resolved, no staff needed
The handoff
When it needs a human, it writes the briefing.
The issue, what the AI already tried, and a suggested next step, pinged to the right roles. Claim it and the AI goes quiet.
- Issue
- License fails after a hardware swap.
- Tried
- Transfer steps. Still error 217.
- Next step
- Reset the hardware binding.
Pinged to @Support. Once claimed, the AI goes quiet.
The flywheel
Every resolved ticket makes it smarter.
Staff answers become lessons you approve with one click. Your deflection rate climbs month after month.
Closed by AI
22%41%
climbing month after month
And the whole desk around it.
Everything a support team runs on, in one bot.
Member reviews
1 to 5 stars collected when tickets close.
Staff performance
Closes, replies, and speed per staff member.
Payroll
Rates per close, reply, and category, split fairly across staff, exported as CSV.
Transcripts
Every ticket archived, viewable in the browser.
Member memory
The AI remembers each member’s setup.
Intake forms
The right questions before the ticket even opens.
Working hours
An offline notice, and auto-close for quiet tickets.
Cost transparency
Every AI answer shows its exact cost.
Free to run. One upgrade.
The full ticket system is free. Pro adds the business layer and more AI headroom.
Free
A complete ticket system with an AI front line, free for every server.
Start for free- Full ticket system: 1 panel, 5 categories
- AI answers in tickets and 1 watched channel
- The AI learns from every resolved ticket
- $1/mo of AI usage included
- 30 days of transcript history
- 100 knowledge sources
Pro
Most popularThe full AI support desk. $5 of monthly AI usage included, metered beyond.
- Unlimited panels and categories
- $5/mo of AI usage included
- Pay as you go beyond, with a cap you set
- Reviews, staff performance, and payroll
- Ignored roles and a custom answer footer
- Member memory
- Model selection and custom instructions
- 1,500 knowledge sources, full transcript history
Frequently asked questions
Everything you need to know about OnyxBot, the AI Discord ticket bot.
What is OnyxBot?
OnyxBot is the AI Discord ticket bot. Members open a ticket from a panel, the AI answers first using knowledge from your docs and website, and it brings in your staff with a written briefing only when it cannot solve the issue itself. Other ticket bots only open, route, and log tickets. OnyxBot answers them.
What happens when the AI cannot solve a ticket?
It escalates: your staff roles get pinged with a short briefing covering the issue, what it already tried, what it learned about the member setup, and a suggested next step. Staff claim the ticket and take over; the AI goes quiet. Nobody ever starts from zero.
How does Onyx get smarter over time?
Every ticket your staff resolves becomes a lesson. Onyx extracts the question and answer, you approve or edit it in the dashboard, and it becomes knowledge the AI uses next time. Your deflection rate climbs month after month.
How long does setup take?
Minutes. Add the bot, connect your docs or website, publish a ticket panel to a channel. No config sprawl, no embeds to hand-build.
How does pricing work?
Free covers a full ticket system plus $1/mo of AI usage. Pro is $10/mo (or $96/yr) with everything opened up and $5/mo of AI usage included; past that you pay only for what you use, with a spending cap you control. That cap starts equal to your included usage, so overage never begins by surprise. The dashboard shows the real cost of every single answer.
What counts as AI usage?
A typical answer on the default model costs a fraction of a cent, so the $1 included on Free covers hundreds of them. Stronger models cost more per answer, and the dashboard shows the exact price of every one. Included usage covers it first; on Pro, anything beyond is metered to your monthly invoice and hard-stops at your cap. Panels, transcripts, claiming, and staff reports never cost usage.
Can I use my own bot identity?
Yes. The dedicated bot add-on ($7/mo) runs Onyx under your own bot with your name and avatar, as its own dedicated instance.
Is there a free plan?
Yes, and it is genuinely useful: the complete ticket lifecycle with one panel and five categories, AI answers in tickets and one watched channel with $1/mo of usage included, and 30 days of transcript history. No credit card required.
Your next ticket could close itself.
Invite the bot, connect your docs, publish a panel. Live in minutes, free to start.