Publishing your first panel
A panel is the message members use to open tickets. You design it in the panel builder from stackable blocks, with a live preview of what Discord will show.
Steps
- Open Tickets, then Panels and press New panel. The builder opens with a ready-made starting layout.
- Arrange your blocks: text (markdown works, including your server's emojis), images, separators, and the categories block members use to open tickets.
- Add at least one category, for example "General support." Assign the staff roles who should see those tickets.
- Pick the channel the panel should live in and press Publish.
The bot posts the panel in that channel. Members pick a category, answer the intake form if you added one, and a private ticket opens for them.
How categories can look
The categories block has three display modes:
- List (the default): each category gets its own row with its emoji, name, and description, plus an open button on the right.
- Button grid: compact rows of buttons.
- Dropdown: one select menu, best when you have many categories.
You can add more than one categories block and split categories between them, with your own headings and dividers in between.
Editing later
Panels are living messages. Rearrange blocks or change categories in the builder and publish again: the bot edits the original message in place, it never posts a duplicate.
A good starting setup
Most servers start with one panel and two or three categories, for example: General support, Billing, and Bug reports. Give each category its own staff roles and intake questions. You can leave AI answering on for all of them, or switch it off per category where you always want a human first.