Mava alternative
The Mava alternative that keeps support in Discord.
Mava routes five channels into its own team inbox, priced by request volume. OnyxBot runs the whole desk where your mods already are, for $10/mo flat.
Free plan included. No credit card required.
What Mava gets right
Mava is a real support platform, not a toy. Members get a proper Discord experience: a ticket panel, private-thread tickets, custom forms, transcripts. Teams get a shared inbox across Discord, Telegram, Slack, email, and web chat, with unlimited seats and team analytics. If your support genuinely spans those channels, that shape is right, and Mava built it well.
Priced and shaped for a different team
Two structural differences matter for a Discord community. First, price: after the free tier's 100 requests a month, Mava's paid plans start at $83/mo billed annually, tiered by request volume, with AI answers drawing from the same quota. That is more than eight times OnyxBot's Pro. Second, center of gravity: Mava's own marketing pitch is managing tickets outside Discord, from one dashboard. For a company support team, that consolidation is the point. For volunteer mods who live in Discord, it is a second app to keep open.
What OnyxBot does instead
Everything stays in Discord: members open tickets from a panel, the AI answers from your docs and past resolutions, and your staff claim, resolve, and get their written escalation briefings in the same threads they already moderate. Pricing is flat: $10/mo with $5 of AI usage included, metered in plain dollars under a spending cap you set, never a request ceiling that hides new tickets. And the desk includes what community teams actually run on: reviews, staff performance, and payroll.
Mava vs OnyxBot
Both answer with AI and run real Discord tickets. The difference is where your team works, and what it costs.
| Capability | Mava | OnyxBotThe AI ticket bot |
|---|---|---|
| Discord ticket panel, forms, transcripts | Yes | Yes |
| AI answers from your docs | Yes | Yes |
| Starting paid price | $83/mo billed annually | $10/mo, or $96/yr |
| Pricing model | Tiered by monthly request volume | Flat, with a spending cap you set |
| Free tier | 100 support requests/mo | Full ticket system + $1/mo AI usage |
| Channels | Discord, Telegram, Slack, email, web chat | Discord, all in |
| Where your staff work | Mava web and mobile dashboard | Inside Discord, where your mods already are |
| Escalation to your staff | Handoff with the conversation history | Written briefing: issue, what it tried, next step |
| Staff payroll built in | Not advertised | Built in |
Based on Mava's public site and pricing, last checked August 2026. Features and prices change, so check mava.app for the latest.
Mava alternative FAQ
How much does Mava cost compared to OnyxBot?
Mava is free for up to 100 support requests a month, and its paid plans start at $83 per month billed annually, tiered by request volume with more AI sources and requests as you go up. OnyxBot is $10 a month flat (or $96 a year), with $5 of AI usage included and a spending cap you control instead of a request ceiling. Prices last checked August 2026.
Is Mava a Discord bot or a support platform?
Both, honestly. On the member side Mava is properly Discord-native: a ticket panel, private-thread tickets, custom forms, transcripts. The difference is the staff side: Mava consolidates Discord, Telegram, Slack, email, and web chat into its own shared inbox, so your team works in the Mava dashboard. OnyxBot keeps the entire loop, member side and staff side, inside Discord.
When is Mava the better choice?
When support genuinely spans platforms. If your team answers the same customers on Telegram, email, and a website widget, a shared inbox across all of them is the right shape, and Mava does that with unlimited seats and team analytics. If your community lives in Discord and your staff are Discord mods, a native bot is simpler and a fraction of the price.
Can I switch from Mava to OnyxBot?
Yes. Connect the same docs and sites you trained Mava on, publish a panel, and run both side by side while open conversations wind down in Mava. The migration guide covers the parallel-run pattern; nothing imports between systems, which is true of every support tool.
Switching tools? The migration guide walks through running OnyxBot alongside your current setup before you cut over.
Keep comparing
How the AI answers tickets, not just opens them.
Answer support questions across your whole server.
Run the entire support desk inside one bot.
Assist AI versus a bot that answers on its own.
Classic ticketing versus AI that resolves.
Keyword autoresponders versus real AI answers.
Self-hosted and bought once versus fully managed.
Auto-learning versus a staff-trained knowledge base.
An answer layer beside your stack versus one bot that runs it.
Free answered tickets versus Premium-gated ticketing.
Keep support in Discord, skip the per-agent seats.
The whole desk free, with AI answering included.
An honest roundup of every option, side by side.
The whole desk, where your mods are.
Add OnyxBot, connect your docs, publish a panel. Flat pricing, free to start.
AI-resolved tickets close in a median of under a minute; human-resolved tickets take 114. Production data, August 2026.