Free Discord ticket bot
The free ticket bot where the AI answers.
Plenty of ticket bots are free to open tickets. OnyxBot's free plan also answers them: AI replies from your own docs, escalation briefings for your staff, and a complete ticket system. No card, no trial clock.
Free plan included. No credit card required.
What free actually includes
The whole loop, not a demo of it. Members open tickets from a panel you design, the AI answers from knowledge it learned off your docs and website, staff get pinged with a written briefing when a ticket needs a human, and every resolution becomes knowledge for the next one. Panels, intake forms, claiming, transcripts, and auto-close are all in the free tier, with $1 of AI usage included every month.
The limits, stated plainly
Free means one panel, five categories, one watched public channel, 100 knowledge sources, 30 days of transcript history, and that $1 of monthly AI usage. When the $1 runs out, AI answers pause until the reset and the ticket system keeps running human-only. A typical answer costs a fraction of a cent, so small and mid-size servers rarely touch the ceiling. If you do, that is usually the sign the bot is earning its keep.
Why the AI part can be free
No tricks: answers are cheap to serve and the dashboard shows the real cost of every single one. Free covers what a typical community actually uses in a month, and Pro at $10/mo exists for servers that outgrow the limits, with $5 of usage included and a spending cap you control. The bet is simple: once the AI closes its first real ticket for you, the upgrade sells itself.
Free vs Pro
Both tiers run the same ticket system and the same AI. Pro removes the limits and adds the staff tools.
| Capability | Free | Pro$10/mo or $96/yr |
|---|---|---|
| Full ticket lifecycle (panels, claiming, transcripts) | Yes | Yes |
| AI answers tickets from your docs | Yes | Yes |
| Learns from every resolution | Yes | Yes |
| Ticket panels and categories | 1 panel, 5 categories | Unlimited |
| AI usage included | $1/mo | $5/mo, cap you control |
| Watched public channels | 1 | More channels |
| Transcript history | 30 days | Full history |
| Knowledge sources | 100 | 1,500 |
| Reviews, staff performance, payroll | No | Yes |
Full plan detail, including the dedicated bot add-on, is on the pricing page.
Free Discord ticket bot FAQ
Is OnyxBot actually free, or is it a trial?
Actually free. The free plan is a permanent tier, not a countdown: a complete ticket system with one panel and five categories, AI answering in tickets and one watched channel, $1 of AI usage every month, 100 knowledge sources, and 30 days of transcript history. No credit card is required to start or to stay.
What does the free plan not include?
The limits, plainly: one panel, five categories, one watched public channel, 30-day transcript retention, and $1 of monthly AI usage. Reviews, staff performance tracking, payroll, member memory, and model selection are Pro features. Pro is $10 a month or $96 a year when a growing server outgrows those limits.
What happens when the $1 of AI usage runs out?
AI answers pause until the monthly reset; everything else keeps working. Panels still open tickets, staff still get pinged, transcripts are still captured. A typical answer on the default model costs a fraction of a cent, so $1 covers hundreds of answers before that happens.
How is this different from other free ticket bots?
Most free ticket bots are free at opening, routing, and logging tickets, and your staff answer every one. OnyxBot is the AI Discord ticket bot: the free tier includes the AI actually answering from your docs and past resolutions, which is normally the part other tools charge for.
Switching bots? The migration guide walks through running OnyxBot alongside your current ticket bot before you cut over.
Keep comparing
How the AI answers tickets, not just opens them.
Answer support questions across your whole server.
Run the entire support desk inside one bot.
Assist AI versus a bot that answers on its own.
Classic ticketing versus AI that resolves.
Keyword autoresponders versus real AI answers.
Self-hosted and bought once versus fully managed.
Auto-learning versus a staff-trained knowledge base.
An answer layer beside your stack versus one bot that runs it.
Flat $10 inside Discord versus a multi-channel platform.
Free answered tickets versus Premium-gated ticketing.
Keep support in Discord, skip the per-agent seats.
An honest roundup of every option, side by side.
Free to run. Free to answer.
Add OnyxBot, connect your docs, publish a panel. The whole loop on the free plan.
AI-resolved tickets close in a median of under a minute; human-resolved tickets take 114. Production data, August 2026.