The real split in 2026 is not which bot has the prettiest panels. It is whether the bot only opens tickets, or actually answers them. This guide covers both kinds honestly: the classic open, route, and log bots that have run Discord support for years, and the newer AI bots that answer the ticket themselves. Every entry is based on the vendor's public site and docs; features and prices can change, so verify before you commit.
Disclosure: this roundup is published by OnyxBot, one of the bots in it. We keep the entries factual and credit competitors where they win. Prices are list prices, last checked August 2026.
Bot
Paid from
Free tier
AI answers tickets
Learns from your content
Public channels
OnyxBot
$10/mo ($96/yr)
Full desk + AI, no card
Yes
Docs + every resolution
Yes
AI Ticket Bot
€9.99/mo
Unlimited tickets
Yes
Staff-trained
Yes
Wallu
€6.99/mo
~50 answers/mo
Yes
FAQs + docs, sites, repos
Yes
Mava
$83/mo billed annually
100 requests/mo
Yes
Training sources
Yes
TicketCord
€3.50/mo (Basic)
3 panels
Atlas AI, on Pro and up
Token-metered sources
Not documented
Ticket Tool
$8/mo ($66/yr)
Deep classic core
Staff answer every ticket
No
No
Tickets
Paid tiers via Patreon
Unlimited tickets
No
No
No
Tickety
$5.99/mo
All-in-one utilities
No
No
No
Helper.gg
$4.99/mo
Free, cheap premium
No
No
No
Plex Tickets
One-time $9.99+
Self-hosted, you run it
Replies you write; BYO OpenAI key
No
No
PeakBot
Free tickets; Pro $8.25/mo
Ticket module free, per vendor
No
No
No
Snapshot for quick scanning; list prices last checked August 2026. Read the notes below for the nuance behind each cell.
Bots that answer the ticket
These use AI to resolve questions, not just collect them. It is the fastest-moving part of the category.
OnyxBot
Answers tickets from knowledge it learns off your own docs and website, and from every ticket your staff resolve, so its deflection climbs over time. It escalates the rest with a written briefing (issue, what it tried, next step), deflects questions in public channels before a ticket opens, and runs the whole desk around it: transcripts, staff performance, payroll, member memory, reviews, and per-answer cost transparency. The free tier includes AI answering with no card.
Best for: teams that want the AI to actually answer and to run the whole support desk in one bot.
AI Ticket Bot
A capable Discord-native AI ticket bot. It answers in public channels, runs a proper ticket flow, escalates hard tickets and saves transcripts, and gives you unlimited tickets on its free tier. Its knowledge grows as your staff train it with a command, rather than learning from your docs automatically.
Best for: AI answering with a simple, staff-trained knowledge base and unlimited free tickets.
The established AI answer layer. It learns from more than curated FAQs: documents, websites, GitHub repositories, and channel history all feed it, and it watches channels without needing a mention. The free tier is credit-metered (roughly 50 Lite answers a month), paid starts at 6.99 euros a month, and by design it runs no ticket system of its own; its own site says it works with any ticket bot, so tickets always mean a second bot.
Best for: adding AI answers next to a ticket bot you already use.
A real multi-platform support product: Discord-native tickets on the member side, plus Telegram, Slack, email, and web chat consolidated into a shared team inbox with unlimited seats. The free tier covers about 100 requests a month, and paid plans start at $83 a month billed annually, priced by request volume.
Best for: teams that support several platforms and have the budget for it.
A ticket bot with its own AI assistant, Atlas, and unusually transparent AI limits: plans publish explicit token allowances instead of vague answer counts. Paid tiers start at 3.50 euros a month, with Atlas available from the Pro tier up.
Best for: a budget ticket bot with a built-in AI assistant and published limits.
Classic ticket bots
These open, route, and log tickets reliably. A human answers, but they are mature, deep, and often free.
Ticket Tool
The battle-tested default, running ticketing for millions of servers. Deep customization of panels, forms, and permissions, plus transcripts and automation, on a genuinely free core. It is a classic open, route, and log bot: whatever tooling it gives your staff, a human still reads and answers every ticket.
Best for: servers that want the most proven, most customizable classic ticket system.
One of the most installed ticket bots on Discord. Mature and stable, with panels, categories, transcripts, a claim system, and genuinely useful white-label support that runs the bot under your own name. Unlimited tickets on the free tier. No AI that answers tickets.
Best for: a dependable classic ticket system with strong white-label support.
An all-in-one bot that bundles ticketing with applications, verification, and giveaways. Its answer to repeat questions is keyword autoresponders you configure by hand, rather than an AI that understands the question.
Best for: servers that want many community utilities, not just tickets, in a single bot.
A straightforward classic ticket bot with a free tier and inexpensive premium from $4.99 a month. A reasonable pick if you want simple ticketing without much else, though it does not answer tickets with AI.
Best for: a simple, low-cost classic ticket bot.
Plex Tickets
The self-hosted option: a one-time purchase from $9.99 for the Standard edition (up to three servers) instead of a subscription. You run the hosting, updates, and database yourself, and its auto-response feature matches replies you write, with optional AI through your own OpenAI API key, billed by OpenAI. Genuinely eliminates the monthly fee, for the price of operating it.
Best for: technical owners who want to pay once and self-host.
A general-purpose community bot whose vendor states the full ticket module is free, with Pro at $8.25 a month for the wider feature set. The ticketing itself is classic open, route, and log.
Best for: free classic tickets inside an all-purpose community bot.
How to choose
Do you want to stop answering the same questions? If yes, look at the AI-answering bots. If you just need clean tickets, a classic bot is plenty.
One bot or two? FAQ layers answer questions but need a separate ticket bot. OnyxBot and AI Ticket Bot do both.
Hand-fed or self-learning? Some bots learn only from FAQs or training you write. OnyxBot learns from your docs and every resolution automatically.
Just Discord, or many platforms? If you need multi-platform support, Mava fits; if you live in Discord, a native bot is simpler and cheaper.
The short version
If you want the most proven classic ticketing, Ticket Tool or Tickets are safe defaults. If you want the AI to actually answer, and to run the whole desk from a free tier, OnyxBot is built for exactly that: it answers from your own docs, escalates with a briefing, and gets smarter with every ticket it closes.
For a classic ticket system, Tickets and Ticket Tool have strong free tiers, and Tickety bundles extra utilities. If you want the AI to actually answer tickets on the free tier, OnyxBot includes the full ticket system plus AI answering with no credit card.
Is there a Discord ticket bot with AI that answers tickets?
Yes, several. OnyxBot and AI Ticket Bot are Discord-native bots that answer tickets and run the ticket flow, and TicketCord ships its own AI assistant. Wallu adds AI answers alongside a separate ticket bot, and Mava offers multi-platform AI support. Classic bots like Ticket Tool and Tickets focus on opening and routing tickets rather than answering them.
Which Discord ticket bot is most popular?
Ticket Tool and Tickets are the most installed classic ticket bots by a wide margin, with millions of servers between them. Popularity reflects a long head start on classic ticketing; the AI-answering category is newer and moving fast.