Guide · Updated July 2026
The real split in 2026 is not which bot has the prettiest panels. It is whether the bot only opens tickets, or actually answers them. This guide covers both kinds honestly: the classic open, route, and log bots that have run Discord support for years, and the newer AI bots that answer the ticket themselves. Every entry is based on the vendor's public site and docs; features and prices can change, so verify before you commit.
| Bot | Free tier | AI answers tickets | Learns from your content | Public channels |
|---|---|---|---|---|
| OnyxBot | Full desk + AI, no card | Docs + every resolution | ||
| AI Ticket Bot | Unlimited tickets | Staff-trained | ||
| Wallu | ~50 answers/mo | FAQs you curate | ||
| Mava | 100 responses/mo | Training sources | ||
| Ticket Tool | Deep classic core | Assist (paid) | ||
| Tickets | Unlimited tickets | |||
| Tickety | All-in-one utilities | |||
| Helper.gg | Free, cheap premium |
Snapshot for quick scanning. Read the notes below for the nuance behind each cell.
These use AI to resolve questions, not just collect them. It is the fastest-moving part of the category.
Answers tickets from knowledge it learns off your own docs and website, and from every ticket your staff resolve, so its deflection climbs over time. It escalates the rest with a written briefing (issue, what it tried, next step), deflects questions in public channels before a ticket opens, and runs the whole desk around it: transcripts, staff performance, payroll, member memory, reviews, and per-answer cost transparency. The free tier includes AI answering with no card.
Best for: teams that want the AI to actually answer and to run the whole support desk in one bot.
A capable Discord-native AI ticket bot. It answers in public channels, runs a proper ticket flow, escalates hard tickets and saves transcripts, and gives you unlimited tickets on its free tier. Its knowledge grows as your staff train it with a command, rather than learning from your docs automatically.
Best for: AI answering with a simple, staff-trained knowledge base and unlimited free tickets.
OnyxBot vs AI Ticket BotAn AI FAQ layer: it answers common questions from FAQs you curate, in your channels. The free tier is credit-metered (roughly 50 answers a month), and it runs alongside a separate ticket bot rather than running the ticket system itself.
Best for: adding AI FAQ answers next to a ticket bot you already use.
A broader, multi-platform support tool with AI auto-responses, private tickets, and a shared inbox across more than Discord. Its free tier is limited (around 100 responses a month), and paid plans start well above the Discord-native bots.
Best for: teams that need support across several platforms and have the budget for it.
These open, route, and log tickets reliably. A human answers, but they are mature, deep, and often free.
The battle-tested default, running ticketing for millions of servers. Deep customization of panels, forms, and permissions, a genuinely free core, and, on paid tiers, assist AI that drafts replies, summaries, and sentiment for your staff. Its AI helps a human answer rather than answering on its own.
Best for: servers that want the most proven, most customizable classic ticket system.
OnyxBot vs Ticket ToolOne of the most installed ticket bots on Discord. Mature and stable, with panels, categories, transcripts, a claim system, and genuinely useful white-label support that runs the bot under your own name. Unlimited tickets on the free tier. No AI that answers tickets.
Best for: a dependable classic ticket system with strong white-label support.
OnyxBot vs TicketsAn all-in-one bot that bundles ticketing with applications, verification, and giveaways. Its answer to repeat questions is keyword autoresponders you configure by hand, rather than an AI that understands the question.
Best for: servers that want many community utilities, not just tickets, in a single bot.
OnyxBot vs TicketyA straightforward classic ticket bot with a free tier and inexpensive premium. A reasonable pick if you want simple ticketing without much else, though it does not answer tickets with AI.
Best for: a simple, low-cost classic ticket bot.
If you want the most proven classic ticketing, Ticket Tool or Tickets are safe defaults. If you want the AI to actually answer, and to run the whole desk from a free tier, OnyxBot is built for exactly that: it answers from your own docs, escalates with a briefing, and gets smarter with every ticket it closes.
How the AI answers tickets, not just opens them.
Answer support questions across your whole server.
Run the entire support desk inside one bot.
Assist AI versus a bot that answers on its own.
Classic ticketing versus AI that resolves.
Keyword autoresponders versus real AI answers.
Self-hosted and bought once versus fully managed.
Auto-learning versus a staff-trained knowledge base.
Add OnyxBot, connect your docs, publish a panel. Live in minutes, free to start.