ONYX

Connecting your first knowledge source

Getting Started

Every AI answer OnyxBot gives is grounded in knowledge you connect. No knowledge, no answers, so this is the step that brings the AI to life.

What you can connect

  • Websites. Paste a URL and OnyxBot crawls it, or add individual pages. Docs sites work brilliantly.
  • Files. Upload PDF, Markdown, or plain text files.
  • Resolved tickets. Later, answers your staff give in tickets can become knowledge too. See how OnyxBot learns from resolved tickets.

Steps

  1. Open AI, then Knowledge in the dashboard.
  2. Pick the Websites or Files tab and add your source.
  3. Wait for indexing to finish. Pages show as indexed when they are searchable.

Tips for good answers

  • Connect the content your members actually ask about: setup guides, troubleshooting pages, FAQs, changelogs.
  • Prefer pages with real sentences over pages of screenshots. OnyxBot reads text.
  • You can preview exactly what was indexed for any source, and disable or delete any source at any time.

The Free plan includes 100 knowledge sources; Pro includes 1,500. See what each plan costs.

Next, learn how OnyxBot turns those sources into answers.

More in Getting Started

Running OnyxBot without a ticket system

There is no on/off switch. How to run the AI on its own, and how to stop offering tickets.

How to create a Discord ticket panel

Build a panel with categories and post it so members can open tickets.

Configuring custom instructions

Shape the tone, persona, and boundaries of every AI answer.

Still stuck?

Ask in our Discord. OnyxBot answers there first, so you can watch it work before you install it.

Join the support server

Not running OnyxBot yet?

The free plan includes the full ticket system and AI answering, with $1 of AI usage every month. No credit card.

Add to Discord free