AI helpdesk for Discord
An AI helpdesk that lives in your Discord.
OnyxBot answers support tickets first from your own docs, escalates the rest to your staff with a briefing, and runs the operations around them: intake forms, working hours, performance, and payroll.
Free plan included. No credit card required.
The AI handles the front line, answering common tickets from your docs and handing your staff a written briefing for the rest. Everything a support team needs to run the desk is in the same bot.
Everything a support desk runs on.
AI answering is the front line. The operations that keep a real desk running are built in around it.
Intake forms
Ask the right questions before the ticket even opens.
Ticket lifecycle
Panels, claiming, priority, and transcripts, all in Discord.
Working hours
An offline notice, and auto-close for quiet tickets.
Staff performance
Closes, replies, and speed per staff member.
Payroll
Rates per close, reply, and category, split fairly across staff, exported as CSV.
Member memory
The AI remembers each member and their setup.
Member reviews
A star rating collected when a ticket closes.
Cost transparency
Every AI answer shows its exact cost.
Free to run. One upgrade.
The free plan includes the full desk and AI answering, no credit card. Pro is $10/mo, and a dedicated bot under your own name and avatar is an optional $7/mo.
See full pricingAI helpdesk FAQ
What is an AI helpdesk for Discord?
It is a support desk that lives inside your Discord server instead of a separate web app. Members open tickets in Discord, an AI answers the common ones from your own docs, and your staff handle the rest with the operations, intake, transcripts, performance, and payroll, built in.
Can it track staff performance and payroll?
Yes. OnyxBot tracks closes, replies, and response speed per staff member, and computes pay by your rules with a CSV export. It is a helpdesk and a staff operations layer in one bot.
Does it handle working hours?
Yes. You can set working hours so members see an offline notice outside them, and quiet tickets auto-close after a period you choose.
Is there a free plan?
Yes. The free plan includes the full ticket system and AI answering with no credit card. Pro is $10/mo, and a dedicated bot under your own name and avatar is an optional $7/mo.
Keep comparing
How the AI answers tickets, not just opens them.
Answer support questions across your whole server.
Assist AI versus a bot that answers on its own.
Classic ticketing versus AI that resolves.
Keyword autoresponders versus real AI answers.
Self-hosted and bought once versus fully managed.
Auto-learning versus a staff-trained knowledge base.
An answer layer beside your stack versus one bot that runs it.
Flat $10 inside Discord versus a multi-channel platform.
Free answered tickets versus Premium-gated ticketing.
Keep support in Discord, skip the per-agent seats.
The whole desk free, with AI answering included.
An honest roundup of every option, side by side.
Stand up your support desk in minutes.
Add OnyxBot, connect your docs, publish a panel. Live in minutes, free to start.
AI-resolved tickets close in a median of under a minute; human-resolved tickets take 114. Production data, August 2026.