Discord ticket bot pricing
Free to run.
One upgrade when you grow.
The full ticket system costs nothing. Pro adds the business layer, with AI usage you can see, meter, and cap.
Free
A complete ticket system with an AI front line, free for every server.
Start free- Full ticket system: 1 panel, 5 categories
- AI answers in tickets and 1 watched channel
- The AI learns from every resolved ticket
- $1/mo of AI usage included
- 30 days of transcript history
- 100 knowledge sources
Pro
Most popularThe full AI support desk. $5 of monthly AI usage included, metered beyond.
- Unlimited panels and categories
- $5/mo of AI usage included
- Pay as you go beyond, with a cap you set
- Reviews, staff performance, and payroll
- Ignored roles and a custom answer footer
- Member memory
- Model selection and custom instructions
- 1,500 knowledge sources, full transcript history
How AI usage works
Only answers cost usage
Panels, tickets, transcripts, staff tools: free to run. Usage is the model cost of AI answers, and the dashboard shows what every answer cost.
Included first
Free includes $1/mo and Pro includes $5/mo of usage. That covers hundreds of answers on efficient models; most servers never spend past it.
Capped, always
On Pro, usage beyond the included amount is metered to your invoice and stops dead at the cap you set. No surprise bills, ever.
Every feature, compared
| Plan | Free $0 | Pro $10 / mo |
|---|---|---|
| Billing | ||
| AI usage included | $1 / mo | $5 / mo |
| Beyond included usage | AI pauses | Off by default |
| Spending cap | Starts at $5, you raise it | |
| Ticket System | ||
| Ticket panels | 1 | Unlimited |
| Categories | 5 | Unlimited |
| AI answers tickets first | ||
| Priorities, auto-close, working hours | ||
| Transcript history | 30 days | Unlimited |
| Member reviews (1 to 5 stars) | ||
| Staff performance tracking | ||
| Payroll computation + CSV export | ||
| AI & Knowledge | ||
| Answers in channels too | 1 channel | Unlimited channels |
| Learns from resolved tickets | ||
| Member memory | ||
| Knowledge sources | 100 | 1,500 |
| File storage | 10 MB | 150 MB |
| AI model selection | ||
| Custom instructions | ||
| Customization | ||
| Custom footer | ||
| Ignored roles | ||
| Dedicated bot (your name + avatar) | $7/mo add-on | |
Add-on
Make it yours for $7/mo
Run Onyx under your own bot: your name, your avatar, its own dedicated instance. Available on Pro, managed from the dashboard.
Questions before you commit?
Our team is active in Discord and happy to help you decide, or just show you around.
Join DiscordDiscord ticket bot pricing
Pricing FAQ
How does pricing work?
Free covers a full ticket system plus $1/mo of AI usage. Pro is $10/mo (or $96/yr) with everything opened up and $5/mo of AI usage included; past that you pay only for what you use, with a spending cap you control. That cap starts equal to your included usage, so overage never begins by surprise. The dashboard shows the real cost of every single answer.
What counts as AI usage?
A typical answer on the default model costs a fraction of a cent, so the $1 included on Free covers hundreds of them. Stronger models cost more per answer, and the dashboard shows the exact price of every one. Included usage covers it first; on Pro, anything beyond is metered to your monthly invoice and hard-stops at your cap. Panels, transcripts, claiming, and staff reports never cost usage.
Is there a free plan?
Yes, and it is genuinely useful: the complete ticket lifecycle with one panel and five categories, AI answers in tickets and one watched channel with $1/mo of usage included, and 30 days of transcript history. No credit card required.
Can I use my own bot identity?
Yes. The dedicated bot add-on ($7/mo) runs Onyx under your own bot with your name and avatar, as its own dedicated instance.