Understanding Onyx Plans
Onyx offers four plans. Each plan's price equals its monthly AI usage budget. On a yearly plan, the full annual budget is provisioned upfront at the start of your subscription year.
For information on changing or canceling your plan, see Downgrading or Canceling.
Plan comparison
| Hobby | Starter | Growth | Scale | |
|---|---|---|---|---|
| Monthly price | Free | $20/mo | $60/mo | $200/mo |
| Yearly price | Free | $192/yr | $576/yr | $1,920/yr |
| Usage budget (monthly) | $1 | $20 | $60 | $200 |
| Usage budget (yearly) | N/A | $240 | $720 | $2,400 |
| Connections | 100 | 500 | 1,500 | 10,000 |
| File storage | 10 MB | 50 MB | 150 MB | 1 GB |
| Max file size | 2 MB | 10 MB | 25 MB | 50 MB |
| Deep crawl cooldown | 7 days | 24 hours | 12 hours | None |
| Single-page crawls / day | 5 | 25 | 50 | Unlimited |
| Monitored channels | 1 | Unlimited | Unlimited | Unlimited |
| Guild limit | 1 | Unlimited | Unlimited | Unlimited |
| Custom branding | X | ✓ | ✓ | ✓ |
| Custom instructions | X | ✓ | ✓ | ✓ |
| Custom footer | X | ✓ | ✓ | ✓ |
| AI model selection | X | ✓ | ✓ | ✓ |
| Ignored roles | X | ✓ | ✓ | ✓ |
| Priority feature access | X | X | X | ✓ |
All plans include: usage alerts, real-time dashboard analytics, thread creation, and per-channel trigger mode.
Hobby — Free
Free forever. No credit card required.
Hobby is ideal for small communities, hobby projects, or evaluating Onyx before committing to a paid plan. You get $1 of usage per month ($12/yr upfront) and up to 100 connections. The bot uses the shared Onyx identity — it will appear in your server as "Onyx." Hobby servers can monitor one channel.
Custom instructions and AI model selection are not available on Hobby.
Starter — $20/month
The entry point for production use.
Starter gives you $20 of usage per month ($240/yr upfront), 500 connections, and unlimited monitored channels. You get a custom bot (using your own name, avatar, etc), custom instructions to shape the bot's behavior, and the ability to choose your AI model. Billed monthly or yearly ($192/yr, saving ~$48).
Growth — $60/month
For communities where Onyx is a core part of your support workflow.
Growth increases usage to $60/month ($720/yr upfront) and connections to 1,500. Deep crawl re-indexes have a 12-hour cooldown (vs. 24 hours on Starter), and you can run up to 50 single-page crawls per day. Billed monthly or yearly ($576/yr, saving ~$144).
Scale — $200/month
For large communities and high-volume deployments.
Scale gives you $200 of usage per month ($2,400/yr upfront) and up to 10,000 connections. There is no deep crawl cooldown, and single-page crawls are unlimited per day. Scale also includes priority feature access — early access to new capabilities as they ship. Billed monthly or yearly ($1,920/yr, saving ~$480).
Switching plans
You can upgrade or downgrade at any time from Dashboard → Billing. Upgrades take effect immediately. Downgrades take effect at the start of your next billing period. Your connections and data are preserved across plan changes.