The cap is a hard stop for AI spending. Here is exactly what happens when you hit it.
What pauses
AI answers, in channels and inside tickets. The AI simply stops responding until usage resets or you raise the cap.
What keeps working
Everything else. Panels still open tickets, staff still get pinged, claiming and closing work, transcripts are captured, reviews are collected. Your support desk stays fully operational; it just runs human-only until usage resets or you raise the cap.
Your options
- On Free, the $1 monthly allowance is the cap. It resets monthly, or upgrade to Pro for more.
- On Pro, your cap starts equal to your included usage: $5 on monthly, $60 on annual. Overage cannot begin until you raise it yourself. Raise it on the Billing page anytime, up to $500.
Staying ahead of it
Usage alerts email you when you cross a threshold you pick (80% by default), and the Billing page always shows exactly where you stand.