Two plans, one honest meter.
The plans
- Free. The complete ticket system (1 panel, 5 categories, 1 watched channel, 30-day transcript history) plus AI answering with $1 of usage included every month.
- Pro, $10/month or $96/year. Everything opened up: unlimited panels, categories, and watched channels, reviews, staff performance and payroll, model selection, custom instructions and branding, full transcript history, and $5 of AI usage included each month (or $60 for the year on annual billing).
How usage works
Usage covers AI work: answers in channels and tickets, plus the small background jobs that make them better, like the staff briefing written when a ticket escalates and the lesson pulled from a resolved ticket. Panels, transcripts, claiming, reviews, and staff reports cost nothing. The exact price of every conversation is recorded and shown in your dashboard, typically fractions of a cent.
Included usage covers you first. On Pro, going past it switches to pay-as-you-go: overage is metered to your monthly invoice at the same per-answer rates you see in the dashboard, and it stops dead at a spending cap you control. That cap starts equal to your included usage, so overage never begins by surprise. Raise it whenever you want, up to $500. On Free, the AI simply pauses at $1 until the month resets.
No surprises, by design
The cap is a hard stop, the dashboard shows live usage and the exact overage so far, and you get an email alert as you approach your limit. Cancel anytime; your plan runs to the end of the period you paid for. See managing your subscription, or compare the plans in full.