Pro servers can pick which AI model powers their answers, from fast and inexpensive to top-shelf. The Free plan uses the default model.
Model selection is a Pro feature. Compare the plans.
Where to choose
Open AI, then Configuration and pick from the model list. The change applies to new answers immediately.
How to think about it
- The default model is tuned for support work: fast, accurate on grounded questions, and cheap enough that included usage goes a long way.
- Premium models reason better on genuinely hard questions but cost more per answer. Because usage is metered, a pricier model simply consumes your included usage faster and shows a higher per-answer cost.
A practical approach
Start with the default. If you see the AI struggle on nuanced questions that your knowledge does cover, try a stronger model for a week and compare: the dashboard shows each conversation's exact cost and your deflection rate, which is exactly the trade you are weighing.
There is no wrong choice to fear: the spending cap protects you either way.