AI & Knowledge
How the AI answers, learns from tickets, and remembers members.
How Onyx answers questions
From question to grounded answer: retrieval, relevance, and honesty.
The learning flywheel
How resolved tickets become approved knowledge and climbing deflection.
Member memory
What the AI remembers about individual members, and how you stay in control.
Managing knowledge sources
Websites, files, and learned ticket answers: adding, previewing, removing.
Choosing an AI model
Balance cost, speed, and quality with per-server model selection.