AI & Knowledge

How the AI answers, learns from tickets, and remembers members.

How OnyxBot answers questions

From question to grounded answer: retrieval, relevance, and honesty.

How OnyxBot learns from resolved tickets

How resolved tickets become approved knowledge, and how deflection climbs.

Member memory

What the AI remembers about individual members, and how you stay in control.

Managing knowledge sources

Websites, files, and learned ticket answers: adding, previewing, removing.

Choosing an AI model

Balance cost, speed, and quality with per-server model selection.

Still stuck?

Ask in our Discord. OnyxBot answers there first, so you can watch it work before you install it.

Not running OnyxBot yet?

The free plan includes the full ticket system and AI answering, with $1 of AI usage every month. No credit card.