Every closed ticket becomes a transcript you open in your browser. OnyxBot saves each message as it is sent, so there is no export step and no HTML file to download.
Where you see them
- Tickets, then Transcripts lists every closed ticket, searchable by number, category, or member.
- Click any ticket for the full conversation: member, staff, and AI messages with names and avatars, intake answers, and the event timeline.
- A ticket logs channel in Discord, if you set one on Tickets, then Settings: every closed ticket posts a summary there with a View transcript button, so staff who never open the dashboard still have the record.
Who else can see them
Choose one of two access modes on Tickets, then Settings:
- Participants. People who took part in a ticket sign in with Discord to view its transcript. The default: members can always reference their own past tickets, and nobody else's.
- Link. Anyone with the unguessable link can view. Useful for sharing with your team outside Discord.
Either way, the closure DM includes the transcript link, and you can always view everything from the dashboard.
Retention
The Free plan keeps transcript content for 30 days (ticket records and stats stay). Pro keeps transcripts with no time limit. Compare the plans.