Tickets

Panels and categories

The building blocks of your ticket system, and every setting they carry.

Intake forms

Ask members the right questions before the ticket even opens.

How the AI works inside tickets

First response, resolution buttons, escalation, and how staff take over.

Claiming, priorities, and commands

The staff toolkit: /ticket commands, claiming, and priority levels.

Auto-close and working hours

Keep the inbox clean with inactivity auto-close and an offline notice.

Transcripts and who can see them

Every ticket becomes a browser-viewable transcript with access you control.

Member reviews

Collect 1 to 5 star ratings when tickets close, and see them by category and staff.