Tickets

Panels and categories

The building blocks of your ticket system, and every setting they carry.

Ticket settings for your whole server

Every setting on Tickets, then Settings, what it changes, and how it differs from per-category.

Ticket logs channel: a summary of every closed ticket

Post a summary of every closed ticket, transcript button included, to a channel of your choice.

Customizing the bot's messages

Rewrite the welcome, closure DM, alerts, ticket log, and buttons the bot posts, block by block.

Posting your own messages with Composer

Design any message from blocks, post it as the bot, update it later, and keep it as a template.

Intake forms

Ask members the right questions before the ticket even opens.

How the AI works inside tickets

First response, resolution buttons, escalation, how staff take over, and reply drafts in your own voice.

Claiming, priorities, and commands

The staff toolkit: /ticket commands, claiming, and priority levels.

Auto-close and working hours

Auto-close quiet tickets, alert staff on overdue replies, and set an offline notice.

Discord ticket transcripts: how they work and who can see them

Every ticket becomes a browser-viewable transcript with access you control.

Member reviews

Collect 1 to 5 star ratings when tickets close, and see them by category and staff.

OnyxBot slash command reference

Every OnyxBot slash command, who can run it, and what it does.

Discord channel limits and when to use thread tickets

Discord's 500-channel and 50-per-category caps, and when to open tickets as threads instead.