OnyxBot is a Discord ticket bot with an AI front line. Members open tickets from a panel, the AI answers first using knowledge from your docs and website, and your staff step in only when a human is genuinely needed, briefed and ready. Other ticket bots only open, route, and log tickets. OnyxBot answers them.
The problem it solves
Support servers drown in repetition. The same twenty questions arrive every week, staff burn out answering them, and members wait hours for answers that already exist in your docs. OnyxBot closes those tickets itself, in seconds, and turns the hard ones into clean handoffs.
What makes it different
- AI-first tickets. Not an FAQ bot bolted onto a ticket tool: the AI reads the intake form and answers before the member finishes settling in.
- The learning flywheel. Every ticket your staff resolve becomes a lesson you approve once and the AI applies forever. Deflection climbs month after month.
- The business layer. Star reviews on close, staff performance tracking, and payroll computed by your rules with CSV export.
- Honest economics. See the exact cost of every AI answer, with included usage and a hard spending cap.
Getting started
The Free plan includes the full ticket lifecycle and AI answering. No credit card. Sign in with Discord, follow the setup checklist, and watch your first ticket close itself within minutes.
Want the numbers first? See what every plan costs. New to OnyxBot? Start with adding it to your server.