Frequently Asked Questions

Quick answers to the most common questions about OnyxBot.

What is OnyxBot? The AI Discord ticket bot

OnyxBot is the AI Discord ticket bot that answers tickets itself, explained in two minutes.

Can I use my own bot identity?

Run OnyxBot under your own bot name and avatar with the dedicated bot add-on.

Controlling where OnyxBot responds

Pick the channels the AI watches and the categories it answers in.

My bot isn't responding

Step-by-step checks if OnyxBot has gone quiet in your Discord server.

Still stuck?

Ask in our Discord. OnyxBot answers there first, so you can watch it work before you install it.

Not running OnyxBot yet?

The free plan includes the full ticket system and AI answering, with $1 of AI usage every month. No credit card.