Troubleshooting

When something is not working: silent bots, failed tickets, wrong answers.

OnyxBot is offline or missing after the invite

Why OnyxBot shows offline or never appeared in your server, and how to fix each cause.

Discord permissions OnyxBot needs, and how to fix errors

The 12 permissions on OnyxBot's invite, what each does, and how to fix the two that break setups.

OnyxBot can't create the ticket channel

Fix panel buttons that open no ticket: permissions, category overrides, full categories.

The panel button does nothing when members click it

Five reasons an OnyxBot panel button stops opening tickets, and the fix for each.

When the AI gets an answer wrong

Read the sources behind a wrong answer, fix the page, and stop the mistake being learned.

Still stuck?

Ask in our Discord. OnyxBot answers there first, so you can watch it work before you install it.

Not running OnyxBot yet?

The free plan includes the full ticket system and AI answering, with $1 of AI usage every month. No credit card.